Omni agents pick up in under a second, hold a real conversation, and act inside your systems — then hand off to a person the moment it matters.
Phone menus route calls.
Scripted bots survive them.
Omni completes them.
The platform
Design the conversation, put it on a real line, and improve it with evidence from actual calls — in one workspace.
Getting started
Plain sentences. Upload the hours, the price list, the questions you get daily.
Talk to your agent before anyone else does. Adjust the wording and the limits.
Forward the whole line or only the calls you're missing. Nothing else changes.
Read the first week's calls, fix what you find, publish a new version.
Where teams start
Answers, identifies the caller, resolves what it can, routes the rest with context instead of a message slip.
Checks real availability, books, reschedules, confirms by text — including the 11 PM appointment request.
Calls the form fill in under a minute, asks your questions, books the ones worth your team's time.
Triages urgency against your rules, reaches the on-call tech, confirms the window with the customer.
Confirms tomorrow's schedule, chases the unpaid balance, follows up on the quote nobody answered.
Looks up the account and answers "where is it" without a person reading a screen aloud.
Define it once. Same knowledge, same limits, same record — however the customer reaches you.
Calls that sound like a person and end in an outcome.
The same agent on your site, history intact.
Confirmations and replies, opt-outs honored instantly.
Start calls and stream events from your stack.
Trust
Health details, card numbers, promises. Omni treats each as a design constraint, not a setting.
Mark topics and actions off-limits and the agent reads your approved line, then brings in a person. It won't improvise past the boundary.
Charges, refunds, and credits can require a named approval before anything moves — recorded with who and when.
Card numbers and identifiers are stripped from transcripts before they reach the model. You choose what's kept, and for how long.
A "stop" on any channel is honored immediately across every campaign — and the block itself is written to the record.
Single sign-on, plus permissions per module, so a reviewer can read calls without touching configuration.
Every action in order, exportable as a sealed file when a regulator, insurer, or customer asks.
Working toward SOC 2 Type II and HIPAA-aligned handling. Agreements available before any protected health information is processed — ask where each control stands today and we'll tell you plainly.
Omni OS
Omni answers the phone. Omni OS runs what follows — the job, the invoice, the reminder, the proof — on one governed system, so nothing falls between tools.
Live demo
Pick the job you'd hand over first. An Omni agent rings your phone in seconds — interrupt it, change your mind mid-sentence, try to trip it up.
Afterwards: the transcript, the actions it took, and what it would have written into your calendar.
One call. No card, nothing installed. We use the number only for this demo.
Pricing
Try Omni against your own calls before anyone signs anything.
A real line in production, reviewed weekly.
Regulated teams, high volume, engineers in the room.
Telephony billed at cost. Omni OS available as an add-on to Business and Enterprise.
Many won't — and we think you should tell them anyway. A short line at the start costs nothing and keeps you on the right side of disclosure rules in most places. What callers notice is that it answers immediately, follows what they say, and never puts them on hold.
No. Keep your number and your carrier. Set a forwarding rule — always, after hours, or when nobody picks up in four rings — and point it at the number Omni gives you. Teams with a SIP trunk can connect directly.
It says so and hands the call to a person, or takes a callback. You define the moments where it must not guess, and it reads the exact line you wrote instead of inventing an answer.
It acts. Checking a calendar, booking a slot, updating a record, taking a payment through a hosted link, sending a confirmation — real calls into your systems while the caller is on the line, each logged as its own step.
Every call is transcribed and scored against criteria you set — all of them, not a sample. Filter to transfers, hang-ups, or low scores to find the calls worth your attention.
Business includes 2,000 minutes for $399 a month, then $0.14 a minute, with telephony at cost. Most teams compare that to one shift of after-hours coverage and stop doing the math.
You can hear your own agent in the browser the same day. A real line usually takes a few days: hours and rules, your price list and answers, test calls with your team, then the forward.
English and Spanish are most common, with more on request. One agent can switch languages mid-call when the caller does.
Hear an Omni agent handle it. Then decide.